CHANGING YOUR APPOINTMENT

A minimum of 72 hrs notice is required to reschedule or cancel a booked appointment free of charge.

CANCELLATION + NO SHOW

As a courtesy, reminders are sent 48hrs prior appointment via text. 

If an appointment is cancelled or rescheduled within 72 hrs of your appointment, you will be charged 50% of the scheduled service as a cancellation fee. *NO SHOWS* – Will be charged 100% of the scheduled service amount. 

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of our staff and other guests, please do not come to your appointment sick. If it is assumed that you are currently sick , your appointment may be cut short or cancelled and rescheduled for when you are healthy again. I understand the occasional family emergency may arise unexpectedly. 

A  one-time allowance of last minute cancellation will be permitted for sickness or family emergency, after that the  cancellation and no show policy is in effect. 

ARRIVAL TIME

Please aim to arrive 5-10 minutes before your schedule appointment time with a clear/make up free face (eyes & lashes). Extra time spent removing make up will mean less  time lashing. If you arrive after your schedule time, it may not be possible to extend the time for your booked service. If your service is shortened due to your late arrival, you will still be charged the full cost of the service.

OTHER ARTISTS’ WORK

If you currently have eyelash extensions on from another lash artist, there may be the possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained. At Volumabeauty our priority is your natural lash health and eye safety. If you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

AFTER HOURS APPOINTMENT

Certain circumstances & holiday seasons may leave you in a panic to squeeze in a last minute appointment that is outside of our normal business hours. After hours appointments maybe be available on a case by case basis for an additional fee. Please contact us directly to schedule your after hours appointment.

REFUND POLICY

You are paying for artist time, products and other expenses used to provide you with a service. 

No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns an if there is a way for us to fix can be done to address your concerns. Any concerns addressed after 72 hrs of your last appointment or if you fail to follow the proper after care instructions, you will be charged at full price for the service.

CHILDREN

Due to safety and liability considerations and limited space, children may not accompany you to your appointment.

PHONES

Please refrain from using your phone during your appointments. Due to effort and concentration required for application and time constraints, I am unable to read your text messages or tell you who is calling while you are getting your lashes done.